Privacy Policy

1. Company Information

This Privacy Policy is published by:

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and password when you create an account
• Profile information including fitness goals, sport preferences, and biography
• Payment information (processed securely by our payment processor — we do not store full card numbers)
• Shipping address for physical product orders
• Communications you send to coaches or our support team
• Reviews and ratings you submit

We also automatically collect:

• Usage data (pages visited, features used, time on site)
• Device information (browser type, operating system, IP address)
• Cookie data (see our Cookie Policy for full details)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our marketplace platform
• Process transactions and send related information
• Connect customers with coaches and sellers
• Send transactional emails (order confirmations, booking notifications)
• Send marketing communications (only with your consent)
• Monitor and analyze usage patterns to improve our service
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations

4. Sharing of Information

We share personal information with:

• Sellers/coaches: When you book a session or purchase a product, the seller receives your name, email, and order details.
• Payment processors: We use industry-standard payment processors (e.g., Stripe) to handle transactions. Your card data is never stored on our servers.
• Service providers: We use trusted third parties (hosting, analytics, email delivery) who process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information when required by law, court order, or governmental authority.

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time for consent-based processing

To exercise these rights, contact us at admin@sportfitnesscoaching.com.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit (TLS/SSL) and at rest. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and, where appropriate, by email. Your continued use of the platform after changes take effect constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: